Política de reembolso
Effective date: July 21, 2026
Thank you for shopping with Living Clothing. We want every customer to receive an item that is produced correctly and arrives in good condition.
Most Living Clothing products are made specifically after an order is placed. Because each item is produced for the customer, our return and exchange rules differ from those of traditionally stocked clothing stores.
MADE-TO-ORDER PRODUCTS
Most products sold by Living Clothing are made to order. Production may begin shortly after an order has been submitted and payment has been confirmed.
We generally cannot accept returns, exchanges, or refunds for:
• Ordering the wrong size
• Selecting the wrong color
• Changing your mind after purchasing
• Personal preferences regarding fit, style, fabric, or color
• Accidental purchases not reported before production begins
• Entering incorrect order or shipping information
• Minor differences between digital product mockups and the finished printed product
Customers are responsible for reviewing the product description, color selection, measurements, and size guide before placing an order.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please contact us if your product arrives:
• Damaged
• Defective
• Misprinted
• Incorrectly produced
• Different from the product ordered
• With another confirmed manufacturing problem
The issue must be reported within 30 days of delivery.
Your message must include:
• Your full name
• Your order number
• A clear description of the issue
• A photograph showing the complete product
• Close-up photographs showing the problem
• Photographs of the packaging when the package was damaged
After reviewing the submitted information, we may provide a replacement, reprint, partial refund, or full refund, depending on the circumstances.
You do not need to return a damaged or defective product unless Living Clothing specifically asks you to do so.
SIZE AND FIT
Customers are responsible for selecting the correct size.
Size information and garment measurements are provided on the relevant product page. We recommend comparing those measurements with a similar garment you already own.
We cannot normally provide a return, exchange, replacement, or refund when the correct product and selected size were delivered but the customer is dissatisfied with the fit.
COLOR AND PRODUCT APPEARANCE
We make reasonable efforts to display product colors and designs accurately. However, colors may appear differently depending on screen settings, lighting, garment material, and the printing process.
Product images may include digital mockups. Small differences in print position, print scale, or color appearance are not automatically considered defects.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order.
We will attempt to assist when production has not started. However, changes and cancellations cannot be guaranteed after an order has entered production.
Once production begins, we may be unable to change:
• The product
• The garment color
• The selected size
• The artwork
• The delivery address
• The shipping method
INCORRECT SHIPPING INFORMATION
Customers are responsible for submitting a complete and accurate shipping address.
Contact us immediately if you notice an error. We will attempt to update the information when possible, but an address change cannot be guaranteed after processing or production begins.
Living Clothing is not responsible for an order delivered to an address entered incorrectly by the customer.
If a package is returned because of an incomplete, incorrect, or undeliverable address, additional production or shipping charges may be required before it can be sent again.
DELIVERED BUT NOT RECEIVED
When tracking shows that a package was delivered but you cannot locate it, please:
• Check around the delivery location
• Ask household members
• Check with neighbors
• Contact your building reception or mailroom
• Review carrier delivery notices
• Contact the shipping carrier
Living Clothing cannot guarantee a refund or replacement for packages confirmed as successfully delivered. However, we will help review the available tracking information.
LOST PACKAGES
Contact us if tracking has not updated for an unusually long period or the shipping carrier confirms that the package was lost in transit.
We will investigate the shipment and determine whether a replacement, reprint, or refund is available.
UNAUTHORIZED RETURNS
Do not return a product to the address printed on the package without contacting us first.
Our products may be fulfilled by different production facilities. An unauthorized return may be delivered to a facility that cannot process, identify, or recover the returned product.
REFUNDS
Approved refunds will be issued to the original payment method.
After a refund has been processed, your bank or payment provider may require additional time to display the funds in your account.
Original shipping charges are generally non-refundable unless the complete order is refunded because of a confirmed production or fulfillment error.
SALE ITEMS AND DISCOUNTS
Approved refunds for discounted products will be based on the amount actually paid after the discount was applied.
Promotional codes and discounts have no cash value and cannot be refunded separately.
CONTACT US
For return, refund, or order assistance, contact:
Living Clothing
Email: support@livingclothing.com
Please include your order number in your message.