Shipping policy
Effective date: July 21, 2026
Most Living Clothing products are made to order. Each order must complete production before it is transferred to a shipping carrier.
PRODUCTION TIME
After an order is placed and payment is confirmed, it is submitted for production.
Most orders are produced within approximately 2–7 business days. Production may occasionally require additional time because of:
• Product availability
• Order volume
• Seasonal demand
• Public holidays
• Production facility capacity
• Quality-control requirements
• Unexpected circumstances outside our control
Production time is separate from shipping time.
SHIPPING AND DELIVERY ESTIMATES
Delivery time depends on:
• The delivery destination
• The product ordered
• The selected production facility
• The available shipping method
• Shipping carrier performance
• Customs processing for international orders
Available shipping rates and estimated delivery information will be displayed during checkout whenever possible.
All delivery dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, public holidays, customs processing, incorrect addresses, and other circumstances outside the control of Living Clothing.
SHIPPING COSTS
Shipping charges are calculated and displayed during checkout.
The cost may vary depending on:
• The delivery destination
• The type of product
• The number of products ordered
• The production location
• The selected shipping service
MULTIPLE PACKAGES
Products within the same order may be produced or shipped from different facilities.
This means:
• Products may arrive in separate packages
• Packages may arrive on different days
• Each package may have separate tracking information
• Receiving one package does not necessarily mean that the remaining products are missing
TRACKING INFORMATION
Tracking information will be sent to the email address used during checkout when it becomes available.
Tracking may take several business days to update after a shipping label has been created.
Please check your spam, junk, or promotions folder if you do not receive a shipping notification.
INTERNATIONAL SHIPPING
International shipping is available only to destinations shown as available during checkout.
International orders may be subject to:
• Import duties
• Customs charges
• Local taxes
• Brokerage fees
• Other charges imposed by the destination country
Unless otherwise stated during checkout, customers are responsible for any import duties, customs charges, taxes, or related fees.
Living Clothing cannot control or predict these charges.
CUSTOMS DELAYS
International shipments may be delayed during customs processing.
Customs reviews are managed by government authorities and are outside the control of Living Clothing, the production partner, and the shipping carrier.
A customs delay does not automatically qualify an order for cancellation or refund.
ADDRESS ACCURACY
Customers must provide a complete and accurate delivery address, including:
• Recipient name
• Street address
• House or building number
• Apartment or unit number when applicable
• City
• State, region, or province
• Postal code
• Country
• Telephone number when requested
Contact us immediately if you discover an error.
We will try to update the address before production or shipping begins, but changes cannot be guaranteed.
UNDELIVERABLE OR RETURNED PACKAGES
A package may be returned because of:
• An incomplete address
• An incorrect address
• Delivery refusal
• Failure to collect the package
• Repeated unsuccessful delivery attempts
• Customs-related issues
Contact us if your package is returned.
Additional production, handling, or shipping charges may apply before the order can be sent again. Original shipping costs may not be refundable.
DELIVERED BUT NOT RECEIVED
When tracking shows delivery but you cannot find the package, please:
• Check the surrounding delivery area
• Ask household members
• Check with neighbors
• Contact your building reception or mailroom
• Review any carrier delivery photograph
• Contact the carrier directly
After completing these steps, contact us at support@livingclothing.com.
We will help review the available information, but we cannot guarantee replacement or reimbursement for a package confirmed as successfully delivered.
LOST OR DELAYED SHIPMENTS
Occasional carrier delays may occur.
Please contact us when:
• Tracking has not updated for an unusually long period
• The estimated delivery window has passed significantly
• The carrier confirms that the shipment was lost
We will investigate the shipment and determine whether a replacement, reprint, or refund is available.
ORDER CHANGES
Once production or shipping begins, we may be unable to:
• Change the delivery address
• Change the shipping service
• Change the product
• Change the size or color
• Cancel the shipment
Contact us immediately after ordering when a change is required.
CONTACT US
For shipping assistance, contact:
Living Clothing
Email: info@livingclothing.org
Please include your order number and delivery address.